Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Sofacoverfirst.com.
Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused, unwashed, and in original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products

  • Items marked as Final Sale

  • Items damaged due to misuse, improper installation, or normal wear and tear

3. How to Request a Return

To initiate a return, please contact us at:

help@sofacoverfirst.com

Please include:

  • Your order number

  • Reason for return

  • Photos (if the item is defective or damaged)

Returns sent without prior authorization will not be accepted.

4. Return Shipping Costs

We offer free return shipping for all eligible returns. Once your return request is approved, we will provide you with a prepaid return shipping label via email at no additional cost.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are issued to the original payment method

  • Refunds are processed within 3–5 business days after inspection

  • Please allow additional time for your bank or payment provider to complete the transaction

6. Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the eligible product and place a new order.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos.
We will arrange a replacement or refund at no additional cost.

8. Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank or credit card account

  2. Contact your payment provider

  3. If the issue persists, contact us at help@sofacoverfirst.com

9. Contact Information

For any questions regarding returns or refunds, please contact:
help@sofacoverfirst.com