Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Sofacoverfirst.com.
Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused, unwashed, and in original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products

  • Items marked as Final Sale

  • Items damaged due to misuse, improper installation, or normal wear and tear

3. How to Request a Return

To initiate a return, please contact us at:

help@sofacoverfirst.com

Please include:

  • Your order number

  • Reason for return

  • Photos (if the item is defective or damaged)

Returns sent without prior authorization will not be accepted.

4. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.

  • For all other eligible returns, customers are responsible for return shipping fees.

Original shipping fees are non-refundable.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are issued to the original payment method

  • Refunds are processed within 3–5 business days after inspection

  • Please allow additional time for your bank or payment provider to complete the transaction

6. Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the eligible product and place a new order.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos.
We will arrange a replacement or refund at no additional cost.

8. Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank or credit card account

  2. Contact your payment provider

  3. If the issue persists, contact us at help@sofacoverfirst.com

9. Contact Information

For any questions regarding returns or refunds, please contact:
help@sofacoverfirst.com